FAQ

Frequently Asked Questions (FAQ)

✧ Booking & Process

1. How do I book a Sprezza Vita experience?

You begin by selecting your experience and preferred date directly on the website. Your booking is confirmed upon payment.

2. What happens after I book?

Once your booking is confirmed:

• You will receive a link for your alignment session

• We meet for a 15-minute call or chat to define your expectations and preferences

• Your experience is then curated and delivered as a structured itinerary

3. What is the alignment session?

The alignment session is a 15-minute conversation where we define:

• the mood of your experience

• your preferences

• your movement (walking, driving, transport)

This step ensures your experience is intentional and seamless.

4. Do I have to be on video for the call?

No. You can choose the format that suits you best:

• video call (Zoom / Teams)

• audio call

• live chat

• email-based exchange

The goal is clarity—not format.

✧ Itinerary & Follow-Up

1. When will I receive my itinerary?

Your curated itinerary is delivered up to 72 hours after your alignment session, once all elements are confirmed.

2. Can I make changes after receiving my itinerary?

Yes. You are given access to a 10-minute optional follow-up session within 48 hours of receiving your itinerary to:

• refine details

• ask questions

• adjust elements if needed

✧ Experience Structure

1. What is included in a Sprezza Vita experience?

Each experience includes:

• 2–3 curated activities

• reservation coordination

• intentional sequencing

• structured timing

• guidance to remove decision-making

2. What is the difference between Independent Entry and Full Escort?

Independent Entry: You arrive on your own. The experience itself is fully curated and structured. Full Escort: Your movement is coordinated throughout the experience, ensuring continuity from departure to return.

✧ Location & Availability

1. Where is Sprezza Vita currently available?

• Canada

• United States

2. Can I book Sprezza Vita outside these locations?

Yes—on request.

Custom experiences in other locations are available, with additional:

• travel

• accommodation

• coordination fees

✧ Rescheduling & Cancellation

1. Can I cancel my booking?

• Full refund: up to 24 hours before your experience

• Less than 24 hours: 25% fee applies

2. Can I reschedule my experience?

• Up to 2 reschedules within the same week: no fee

• Additional reschedules: 15% fee applies

• Rescheduling to a different week: 10% fee applies

✧ Time & Commitment

1. Why are these policies strict?

Sprezza Vita is designed with intention and limited capacity. Each experience requires:

• planning

• coordination

• reservation alignment

These policies ensure respect for both your time and ours.

✧ Additional Questions

1. Can I request styling guidance?

Yes. Styling is available as part of your experience upon request.

2. Can I book for more than one person?

Yes. Experiences can be curated for individuals or pairs.

Additional arrangements can be discussed during alignment.